Help Center › Security & Privacy
Keep your account and customer data secure
Your customer data is stored per account and is only visible to your own team.
Good practice for account owners
- Give each colleague their own login from Team → Agent Login; never share the owner password
- Give agents only the access they need, and remove people who leave
- Keep API keys and webhook secrets private and rotate them if exposed
- Turn on two-step verification on your WhatsApp Business number and on your Meta Business account
Your customers’ data
- Import only customers who opted in to WhatsApp messages
- Honour opt-out requests promptly
- Delete contacts you no longer need
Need help?
Email connect@advertz.co for data export or deletion requests. See our Privacy Policy for details of how data is handled.
If you suspect unauthorised access
- Change the owner password immediately.
- Remove any team members you do not recognise.
- Rotate API keys and webhook secrets.
- Contact support so we can help review recent activity.