Help Center › Automation & Chatbots
Build your first WhatsApp chatbot with the Flow Builder
The Flow Builder lets you automate conversations without code.
Steps
- Go to Automation & AI → Automation Flows and create a new flow (or start from Template Marketplace).
- Set a trigger — a keyword, a button click or any incoming message.
- Add nodes: send messages and media, ask questions and save the answers, add conditions, set tags, or assign the chat to an agent.
- Activate the flow and test it by messaging your WhatsApp number from another phone.
Add AI answers
Use Automation & AI → WA Chatbot to let AI answer questions your flow doesn’t cover, using your own business information. Hand the chat to a human whenever the customer asks for one or the bot is unsure.
Tips
- Keep the first message short and offer 2–3 buttons
- Always include a “Talk to a person” option
- Review conversations weekly to see where customers drop off