Help Center › Integrations
Connect Shopify or WooCommerce to WhatsApp
Connect your store so order events automatically send WhatsApp messages.
Shopify
- Go to Integrations → Shopify.
- Connect your store and approve the requested permissions.
- Choose which events send messages — order confirmation, shipping update, cancellation, abandoned cart.
WooCommerce
- Go to Integrations → WooCommerce.
- Follow the on-screen steps to connect your WordPress store securely.
- Choose the order events and message templates to use.
Tips
- Use Utility templates for order and shipping updates (they cost less than Marketing)
- Keep abandoned-cart reminders short and include a direct link back to the checkout
- Customers can reply to an update; the order details appear next to the conversation in the Inbox
Troubleshooting
- No messages are being sent: check that the templates you selected are approved and that your WhatsApp number is connected
- Customers get messages twice: make sure another plugin or app is not sending the same WhatsApp notifications
- Phone numbers fail: ask customers for the mobile number with country code at checkout