Team Inbox
One shared WhatsApp inbox for your whole team — no more forwarding screenshots.
Every conversation lands in a single, real-time inbox your whole team can see, assign and reply from — with internal notes, canned replies and role-based access so nothing falls through the cracks.
- Assign conversations to agents or teams automatically or by rule
- Private internal notes and @mentions, invisible to the customer
- Canned replies, quick actions and conversation tagging
Built for teams, not just one number
Connect multiple WhatsApp numbers and route conversations to the right department — sales, support, billing — with visibility controls so agents only see what's relevant to them.
- Round-robin or load-based auto-assignment
- Per-agent and per-team performance stats
- Full conversation history retained across handoffs
Never lose a conversation
Unread and unresolved counters, SLA timers and follow-up reminders keep every open thread visible until it's actually closed — with a live badge showing exactly what still needs a reply.
- Unread / unresolved counters synced in real time via WebSocket
- Failed-message alerts so you catch delivery issues immediately
- Search across every conversation, contact and note