OpenAI / GPT-4o Integration
Bring GPT-4o into every conversation, flow and reply suggestion.
Connect your own OpenAI API key to power the AI chatbot, AI-assisted reply suggestions for agents, and content generation tools — with your data used only for your own conversations, never for training.
- Bring-your-own API key — full control over usage and cost
- Powers the AI chatbot, smart replies, and content tools
- Model and temperature configurable per bot or use case
One key, many places it gets used
Add your OpenAI API key once in Settings, and it powers AI chatbot responses, agent reply suggestions, and AI-assisted campaign copywriting throughout the platform.
- Supports GPT-4o and other current OpenAI chat models
- Usage stays scoped to your own account and API key
- Fallback handling if a request fails or the key is invalid
Grounded in your business, not generic answers
Combine GPT-4o with your uploaded knowledge base so responses reflect your actual products, policies and tone — not a generic model with no context.
- Custom system prompts and guardrails per bot
- Knowledge base retrieval before the model answers
- Conversation-level logs so you can audit AI responses