How to Collect Payments on WhatsApp
Updated
Quick answer: To collect payments on WhatsApp, connect a payment gateway to your WhatsApp platform, then send the customer an invoice or payment link inside the chat; they tap it, pay by UPI, card or net banking on the gateway's page, and the payment is recorded against their contact. With Advertz you create branded invoices and payment links from a conversation in one click, and send automatic payment reminders as utility messages.
Send an invoice or payment link in the chat and get paid faster.
Chasing payments over calls and screenshots is slow. A payment link in the same chat where the customer placed the order removes friction.
- Invoices and payment links sent from the chat
- UPI, cards and net banking via your gateway
- Every payment tracked against the customer
Step-by-step
- Connect your payment gateway. Add your gateway account in Advertz settings.
- Create an invoice or payment link. From the conversation, add items or an amount and generate a branded invoice or link.
- Send it in WhatsApp. The customer gets the link in the chat and pays on the gateway's secure page.
- Track and remind. See paid and unpaid status on the contact, and send a reminder template for unpaid invoices.
Good uses
- Advance payments for bookings and appointments
- Prepaid orders taken on WhatsApp
- Monthly fees, subscriptions and service invoices
- Switching COD customers to prepaid
Frequently asked questions
Can I send a payment link on WhatsApp?
Yes. Generate a payment link from your gateway or your WhatsApp platform and send it in the chat; inside the 24-hour window it is a free message, outside it use a utility template.
Is a payment reminder a utility message?
Yes, a reminder about an invoice the customer owes is a utility message, as long as it does not include promotions.